Frequently asked questions.
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At Over the Top Racks + Accessories, we believe in providing the highest levels of customer service. This means asking the right questions and offering personalized guidance to ensure you find the products that best suit your needs. While shopping online can be convenient, it often lacks the depth of understanding and expertise that we offer in-store. Our goal is to match you with the perfect solution, which sometimes means discovering a product that better fits your requirements through a detailed consultation. By visiting us in person, you benefit from our extensive knowledge, hands-on demonstrations, and tailored advice, ensuring you leave with the confidence that you have the right gear for your adventure.
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We provide racks and accessories for a wide range of vehicles, including cars, wagons, trucks, and SUVs. Whether you have a compact car or a large off-road vehicle, we have the right solutions to meet your needs.
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Yes, we specialize in custom installations to ensure that your racks and accessories fit perfectly and function optimally. Our experienced team can handle a variety of custom requests to tailor solutions specifically for your vehicle and lifestyle.
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Absolutely. We only stock high-quality products from reputable brands, many of which come with lifetime manufacturer warranties. We also stand behind our installations and services, offering guarantees to ensure your satisfaction.
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We carry top brands in the industry, including Rhino-Rack, Kuat, Yakima, Rocky Mounts, Thule, Dakine, Swagman, and more. Our selection ensures that you have access to the best and most reliable products available.
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Yes, if we don’t have a specific item in stock, we can special order it for you. Our goal is to provide you with exactly what you need, even if it means going the extra mile to get it.
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Our knowledgeable staff is here to help. We take the time to understand your specific needs and preferences, offering expert advice and hands-on demonstrations to ensure you find the perfect product for your adventures.
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While we don't have the capacity to reach out to each customer after every transaction, we're always here to help. If you have any questions, concerns, or need further assistance with your purchase, please don't hesitate to contact us. We're committed to ensuring you have the best experience with our products and services.
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Yes, we can arrange shipping to anywhere in Canada. Shipping rates will vary depending on the product and the shipping location. Our team will provide you with a shipping quote based on your specific order and destination. We strive to ensure that your products arrive safely and promptly, no matter where you are in Canada. For more details or to arrange shipping, please contact us directly.
If you have any additional questions that weren't addressed above, please don't hesitate to contact us. We're always happy to chat and provide the answers you need.